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F Hinds Ltd

01249 654410

1 Emery Gate
CHIPPENHAM
SN15 3JP

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pathetic salesmanship

I went to this store last week for a new battery for my watch. The young man was vey smartly dressed and gave me a price for a lifelong battery and an ordinary one. When I asked if the watch was given a polish with a soft cloth on replacing the battery he said I clould buy my own cloth and polish it myself if I wanted. When the watch was returned to me it had fingerprints all over it which were not there before. Ver y dismal customer service. I would say to Hinds there's not much pint in getting staff who dress up smart but dont know the first thing about selling. The inexperienced young boy should have been told the golden rule of selling which is treat the customer nicely before you try to sell them your wares. Why would the customer purchase a more expensive battery if the sales person is to naive to know that a small wipe over with a cloth could have done the trick. Also to Hinds I suggest you provide a soft polishing cloth to your staff in the back room for future. Apparently it costs around £1.49 for the customer to buy. Quite pathetic really.

By olive n chilli cafe restaurant and takeaway at 09:56 on 10/08/14

      
 
      

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2 Reviews of F Hinds Ltd

       
  • Profile image for olive n chilli cafe restaurant and takeaway

    pathetic salesmanship

       

    I went to this store last week for a new battery for my watch. The young man was vey smartly dressed and gave me a price for a lifelong battery and an ordinary one. When I asked if the watch was given a polish with a soft cloth on replacing the battery he said I clould buy my own cloth and polish it myself if I wanted. When the watch was returned to me it had fingerprints all over it which were not there before. Ver y dismal customer service. I would say to Hinds there's not much pint in getting staff who dress up smart but dont know the first thing about selling. The inexperienced young boy should have been told the golden rule of selling which is treat the customer nicely before you try to sell them your wares. Why would the customer purchase a more expensive battery if the sales person is to naive to know that a small wipe over with a cloth could have done the trick. Also to Hinds I suggest you provide a soft polishing cloth to your staff in the back room for future. Apparently it costs around £1.49 for the customer to buy. Quite pathetic really.

              
     
  • Profile image for Lois_Avery

    Bargains to be had

       

    It might not be the most exclusive jewellers but there are some good deals. Generally there always seem to be some discounts on offer and for gifts there is plenty of choice. The staff are friendly and helpful too so you can try items on and ask advice.

    By Lois_Avery at 10:39 on 28/10/11

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